Some devices require that you configure our DNS servers on your router, since it's not possible to configure DNS settings on the device itself. An example of these devices are:
- Amazon Fire TV
Changing the DNS settings on your router involves using a web browser to login to the router, locate the DNS settings, and changing them to use our servers. We've compiled a list of instructions for many popular routers.
If your router brand is not listed above, try our generic instructions below.
- Look up your router model here http://bc.whirlpool.net.au/bc/hardware and make a note of the default IP address, username and password for your router (these are listed towards the bottom of the page).
- Access the router's admin page by loading the router's default IP address from the previous step in your web browser. E.g. type http://192.168.1.1 into the URL box on your browser.
- Enter the default username and password from step 1 to login to the router.
- Locate the section that allows you to change the DNS servers (usually under Advanced -> WAN or LAN -> DHCP).
- Fill in the DNS server fields with the 2 closest addresses on our Setup page.
- Save the settings Restart your router After your router has rebooted, you may need to login to your Getflix account and register your new IP address.
If you have any trouble, please log a support ticket with us and we'll help you out!
Some routers supplied by ISPs have the advanced settings removed that are required to make these changes. This is a list of known devices that are not supported:
- Optus Netgear Wireless Cable Voice Gateway CG3000
- Telstra Netgear Wireless Cable Gateway CG3100