This article will explain how to setup our DNS-over-VPN feature on a PC (running Windows 7).
Before you begin, use a web browser to login to your Getflix account and ensure your IP address is registered (and that the IP address status check passes). You will only be able to connect to our VPN servers if your IP address is registered.
Click on the Windows Start button and type "network" in the search box. When the results appear, click on the "Network and Sharing Center" link.
Click on the "Set up a new connection or network" link.
Select the "Connect to a workplace" option, then click "Next".
Select the "No, create a new connection" option, then click "Next".
Click the "Use my Internet connection (VPN)" option.
Using a web browser, navigate to the "Setup" section on the Getflix website. Locate your closest "VPN Enabled" DNS server.
- In the Internet address box, enter the address of your closest "VPN Enabled" DNS server.
- In the Destination Name box, enter "Getflix DNS VPN".
- Select the "Don't connect now; just set it up so I can connect later" option.
Click "Next" to continue.
Using a web browser, navigate to the "VPN" section in your Getflix account. Then using the details on that page, fill out the form as follows:
- In the User name box, enter the value displayed next to "VPN Username".
- In the Password box, enter the value displayed next to "VPN Password".
- Select the "Remember this password" option.
Click on the "Create" button.
Don't click "Connect now", click the "Close" button instead.
Go back to the "Network and Sharing Center" screen and select the "Connect to a network" option.
In the bottom corner of your screen, click on "Connect" next to the "Getflix DNS VPN" item.
Click on the "Properties" button.
On the Options tab, make sure the "Include Windows logon domain" option IS NOT selected.
On the Security tab, change the Type of VPN option to "Point to Point Tunneling Protocol (PPTP)".
Make sure the "Challenge Handshake Authentication Protocol (CHAP)" option and the "Microsoft CHAP Version 2 (MS-CHAP v2)" option are both selected and the the other 2 options are not selected.
On the Networking tab, ensure ONLY the "Internet Protocol Version 4 (TCP/IPv4)" item is enabled (be sure to un-tick the others), then select this item and click the "Properties" button.
On the "IP Settings" tab, make sure the "Use default gateway on remote network" option IS NOT selected.
On the WINS tab, select the "Disable NetBIOS over TCP/IP" option.
Click the "OK" button to close this window, then click the "OK" button to close the 1st properties window.
You can now click the "Connect" button and the VPN connection should be established.
If you login to your Getflix account now, the DNS test should pass and services should be unblocked.
Once you're done, click "Disconnect" to turn off the VPN.
You can connect and disconnect at anytime using the network menu in the system tray. If the VPN connection fails, see the troubleshooting tips below.
There are several reasons that the VPN connection will fail. Here are some things to check.
- Ensure that your IP address is registered on the Getflix website.
- Ensure that no other device is connected to our VPN using your account, only 1 concurrent VPN connection per account is permitted.
If the VPN connection still fails, please log a ticket with our support team for assistance.